Terms of Service

These Terms of Service (hereinafter referred to as "Terms") serve to govern use and access to our website and service.
Please read the following Terms carefully, it is important that they are understood.

By using the Services we provide, the User agree to be legally bound by the Terms illustrated on our website, and you also accept the Privacy Policy defined on our website.

When we use the words "socialSUITE", "Company", "we", "our" or "us" in this agreement, we refer to SocialMediaHouse LTD, which is the company that owns the "socialSUITE" service and website.
When we use the words "User", "Users", "you" or "your" we refer to an individual, a company, an organization or another third party, that access the website, whether by surfing, reading, viewing, using and/or purchasing the services offered on the website. The homepage of the website is located at the following URL: www.socialsuite.cloud.

When we talk about "Services" we refer explicitly to the actions undertaken in relation to what is done to help you grow in your social media.

These Terms define your legal rights and obligations. If you do not agree to be bound by all of these Terms of Service (TOS), do not access or use the services.

These Terms remain in force and effect as long as you are a User of the website and/or a registered User. In the event of termination of any membership, service or feature, you will still be bound by your obligations under these Terms, including any indemnifications, warranties and limitations of liability.

The SocialMediaHouse LTD reserves the right to modify, add or delete parts of these Terms, after informing those directly involved by email, through this website or other available channels. However, Users are required to check these Terms to make sure they are up to date. However, the use of the service implies acceptance of these Terms, which can be consulted at any time on this page.

If the User does not agree with these Terms, can deactivate the service freely and without any constraints, asking to delete user data via an email to: cloudsocialsuite@gmail.com, but it remains clear that, if the User wants continue using the service, will automatically accept these Terms.


Information about Services and Products 

socialSUITE is a service for individuals, groups and companies (Users) that consults with Users to understand the user’s audience, and works with Users to engage their target audience with consistent social interactions (following,).
socialSUITE was created for convenience of promoting your product, brand or service via Social Media Networking Sites supported by socialSUITE.

Our services are intended to build your audience over time. We do not encourage spamming or violation of any of these social network user’s rights or rules set by the networks.
socialSUITE is not affiliated with any social networking site or any other third party sites in any way.
We may allow you to search for specific groups and to join the selected groups.
We shall not be held responsible for the contents you share on these groups and for the activity that occurs after using the socialSUITE services.

You agree that your use of these services will be in compliance with any laws which are applicable to you.

By using our service, you officially become a member of our community and entrust us with the management of your account. Each member of our community is provided with an "Account Manager", which within and outside these Terms is intended as a third person who provides socialSUITE services on behalf of the User.
An Account Manager is automatically authorized to access the User's social media accounts, thus enabling the performance of the socialSUITE services.

Obtaining or accessing socialSUITE services require access to social media passwords. We will never ask for your password and we will not use your credentials without your permission.
socialSUITE does not share your credentials with third-parties.

Any changes or updates to your passwords will directly affect socialSUITE ability to provide services, it is your responsibility to inform and update this information with socialSUITE.
Any downtime of service in relation to a User not providing their current password, will not result in any payment reimbursement for that period of time. 


General Conditions

To be able to use the socialSUITE services the User must create an account on the socialSUITE website by submitting certain requested information, which may include individual and/or company name, date of birth, email address, physical address, credit card and other payment information. Registration requires a valid email address and payment information for subscription services and other notices.

You acknowledge and agree that by clicking on the button labeled "SUBMIT", "DOWNLOAD", "I ACCEPT" or such similar links as may be designated by the Company to accept the terms and conditions of these Terms, you are submitting a legally binding electronic signature and are entering into a legally binding contract. You acknowledge that your electronic submissions constitute your agreement and intent to be bound by this Agreement.

These Terms constitute the entire agreement between the User and SocialMediaHouse LTD. They govern your use of the website and prodotti and supersede any prior agreements between you and us. Company’s failure to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. The Terms do not limit any rights that Company may have under trade secret, copyright, patent or other laws. Company’s employees are not authorized to modify the Terms, or to make any additional representations, commitments, or warranties binding on Company, except in writing signed by an authorized Company officer. If any provision of these Terms is found to be invalid, you agree that the other provisions of the Terms remain in full force and effect.

You warrant, represent and agree that, by using the website and/or the socialSUITE services, you have carefully read and considered these Terms and fully understand its contents, you are consenting to these Terms of your own free will, based upon your own judgment and without any coercion or fear of retaliation, and you have had a chance to consult independent legal counsel with respect to these Terms.

We reserve the right, in our sole discretion, to change these Terms of Service from time to time. Unless we make a change for legal or administrative reasons, we will provide reasonable advance notice before the Updated Terms become effective. You agree that we may notify you of the Updated Terms by posting them on our website or via email, and that your use of the services or accessing the socialSUITE website after the effective date of the Updated Terms (or engaging in such other conduct as we may reasonably specify) constitutes your agreement to the Updated Terms. Therefore, you should review these Terms of Service and any Updated Terms before using the Service. The Updated Terms will be effective as of the time of posting, or such later date as may be specified in the Updated Terms, and will apply to your use and receiving services from that point forward. These Terms of Service will govern any disputes arising before the effective date of any Updated Terms.


Subscription, Cancellation and Termination

You must provide your legal full name, a valid email address, and any other information requested in order to complete the signup process. You represent that all information you provide or provided to socialSUITE upon registration and at all other times will be true, accurate, current and complete and you agree to update your information as necessary to maintain its truth and accuracy.
socialSUITE will use its best efforts to use current Industry Standards for File storage and security to include encryption to protect your Social Media credentials you have submitted to socialSUITE.

You are responsible for maintaining the security of your socialSUITE account and password. At the same way you are responsible for maintaining the security of all your Social Media accounts and passwords.
socialSUITE cannot and will not be liable for any loss or damage from your failure to comply with these security obligations.

To cancel your account you must contact socialSUITE by email addressed to cloudsocialsuite@gmail.com.
Your cancellation will take effect immediately and you will not be charged again, if you cancel your account at least 24 hours before the next billing cycle.

socialSUITE, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the socialSUITE services, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your account. socialSUITE reserves the right to refuse service to anyone for any reason at any time.

If you cancel your account or your account is terminated for violating the terms contained herein all of your account information may be deleted. You specifically acknowledge that, following such a cancellation request we may retain certain account information only as required by applicable laws, rules, and regulations.

The foregoing paragraph shall not relieve you of owed payments or constitute a waiver of any existing breaches to the terms contained herein.


Conditions of Purchase

By using the website and agreeing to these Terms, you confirm that you have reached the age of majority (in Italy 18 years) and you are legally competent to enter into a contract.
You must be a human. Accounts registered by “bots” or other automated methods are not permitted.

You must accept and allow any permissions required by the supported Social Media Platforms to use the socialSUITE Service.

Company takes reasonable precautions to try to ensure that any prices quoted on the website are correct, and to describe the items available on the website as accurately as possible. However, when ordering products or services featured on the website, please note that the Company does not warrant that product and service descriptions are accurate, complete, reliable, current, or error-free. We make every effort to insure the accuracy of the information on the website and if errors are discovered, we correct them.

Be advised that the Company reserves the right to revoke any stated offer to correct any errors, inaccuracies, or omissions, including after an order has been submitted, after it has been confirmed, or after your credit card has been charged.

Prices of all Services are subject to change. Such notice may be provided at any time by posting the changes to the socialSUITE website. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

A valid credit card or PayPal account is required for paying accounts.
The payments will be cyclic and will depends on the package chosen. The amount due will be automatically deducted on the first day of the chosen month or period and it won't necessarily notified, having you already accepted the recurring payments.

For any upgrade in plan level, your credit card that you provided will automatically be charged the new rate on your next billing cycle.

You have the right to cancel your subscription at any time, at least 24 hours before your billing date. Otherwise, you are obliged to pay the last billing period prior the cancellation, as the User didn't give us time to suspend the service.
There will be no refunds or credits for partial months of service, upgrade refunds, or refunds for months unused with an open account.

User agree that deleting a social media account or changing credentials does not cancel the subscription and so the related due payments. The cancellation must be done by email addressed to: cloudsocialsuite@gmail.com.

The Service is non-refundable. The fulfillment of the service by us will not allow you to be refunded, as our service is irrevocable and non-refundable. With “fulfillment of the service” we refer to the initialization of the profile, that is setting the software and reaching the first follower or like.
Our statistics guarantee the growth of no less than 1,000 new followers every month, but we do not guarantee this amount.

We do not offer any garantee on the number of followers received, since the variables in the determination of the result are multiple and difficult to quantify. Examples of variables include (but are not limited to): quality of content, frequency of use, target as defined by the User.
There are rare cases in which, under certain circumstances, we may issue refund. If the refund is granted, for reasons that are different from the simple desire to withdraw from the service, the Company may only offer a partial refund based on the left period of the subscription minus the discount offered on the paid price.


Intellectual Property Rights and Copyright

SocialMediaHouse LTD owns and operates this website. Company or third parties own all right, title and interest in and to the materials provided on this website, including but not limited to the “look and feel” of the website (including its design, layout, color combinations, button shapes and other graphical elements), information, documents, logos, graphics, sounds, page headers, button icons, service marks, trademarks, trade dress, and images (collectively, the "Materials"). Except as otherwise expressly provided by us, you may not copy, republish, reproduce, upload, download, display, post, distribute, or transmit the Materials in any way. Nothing on this website confers any license, express or implied, of Company’s intellectual property rights. Any rights not expressly granted to you by these Terms are reserved by us.


Limited Warranty, User Responsability and Duty

Your use of the Service is at your sole risk.
The materials on socialSUITE's website are provided "as is".

socialSUITE makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, socialSUITE does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

You understand that socialSUITE uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.

You are solely responsible for your conduct and any data, text, files, information, usernames, images, graphics, photos, profiles, audio and video clips, sounds, musical works, works of authorship, applications, links and other content or materials (collectively “Content”) that you submit, post or display on your social media accounts. In no event shall we be held liable for any alteration or loss of any Content. It is your sole responsibility to maintain appropriate backup of your Content.

You agree that it is your sole responsibility to comply with all Instagram, Facebook, Twitter or other social media sites rules and all laws, rules, and regulations that apply to you concerning sites that are receiving services from socialSUITE.

Audience engagement is not guaranteed, engaging an audience is based on your content. socialSUITE works to bring your content to the attention of your target audiences, but cannot guarantee that the target audience will become engaged, follow or otherwise show an interest in your content.
socialSUITE does not have any control over who becomes a follower; we offer no protection from spam, fake, inactive or otherwise unwanted followers. It is always your responsibility to take appropriate action to block or otherwise disengage unwanted users from your account.

You are solely responsible for your interaction with other users of social media whether online or offline. You agree that socialSUITE is not responsible or liable for the conduct of any user or member of your target audience.
You agree that you are solely responsible for any and all violations of Intellectual Property laws, regulations, or customs and you certify by accepting services from socialSUITE that you have the right to use all content posted by you on any social media site that is receiving services from socialSUITE.

SocialMediaHouse ltd. is in no way responsible for any damage your business might suffer, even if you consider our service responsible for them.

It is not possible for us to give any other guarantees given the nature of the service and the too many variables involved. With the term "variables" we mean factors that might cause problems or damages to the account that transcend our control, considering that we will manage the account on behalf of the User, but the User remain free to use it. Failure by the User in respecting the precautions provided on this page, could cause temporary or permanent problems on the account.


Limitations of Liability and Damages

In no event shall socialSUITE or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on socialSUITE's website, even if socialSUITE or a socialSUITE authorized representative has been notified orally or in writing of the possibility of such damage.

socialSUITE does not warrant that the Service will meet your specific requirements; that the Service will be uninterrupted, timely, secure, or error-free; that the results that may be obtained from the use of the Service will be accurate or reliable; that the quality of any products, services, information, or other material purchased or obtained by you through the Service will meet your expectations.

socialSUITE shall not be held responsible if your Instagram account is locked, blocked or banned.
We shall not be held responsible for access to your information where you have provided your password to a third party or have failed to use reasonable efforts to protect such information, password, answers to challenge questions or for user error.

You agree that Company, in its sole discretion, may make, and at any time, modify, discontinue, or suspend its operation of this website, or any part thereof, temporarily or permanently, without notice to you, and you agree that we will not be liable for the consequences of doing so.
Under no circumstances can the Company be held liable for a sum greater than the double of the amount paid by the User to purchase the Service.


Force Majeure

The User agrees that the Service may be delayed, suspended or canceled at any time due to majeure force. 
As we strive to provide the best service to satisfy our Users, unforeseeable circumstances could prevent us from fulfilling our contractual obligations. We refer to causes of "Upper Force", a "Force Majeure" such as natural disasters, including fires, floods, earthquakes, storms, hurricanes, other natural disasters, war, invasions, hostilities, civil war, rebellions, revolutions, insurrections, military coups, terrorist activities, suspension of electricity or telephone services. No party is responsible for such events. If the user service has been postponed, suspended or canceled due to force majeure, both the User and the Company has undertaken not to consider any party responsible.


Links to Third Party Sites

The website may link to other websites that are independent of Company. These links are provided only as a convenience. We make no representation or warranty as to the accuracy, completeness or authenticity of the information contained in, or the products or services provided or sold by, any such site. You visit any such website at your own risk. You agree that Company is not responsible for any loss or damage of any sort you may incur from dealing with such third party websites.


Severability of Agreement

If any provision of the Agreement is found by a court or other binding authority to be invalid, you agree that every attempt shall be made to give effect to the parties' intentions as reflected in that provision, and the remaining provisions contained in this Agreement shall continue in full force and effect.


Privacy

Company's Privacy Policy, as displayed on our website, is part of these Terms. Please read it, because you are agreeing that it applies to our collection and use of information from you.


Governing Law and Competent Court

The above Terms and disputes relating to the Terms or our Privacy Policy will be processed solely by the UK law and the relevant UK constitutional authorities. 
Most or your concerns can be resolved quickly to your satisfaction by contacting our Customer Service Center via email to cloudsocialsuite@gmail.com. In the unlikely event that Customer Service cannot resolve your complaint to your satisfaction, or if we have not been able to resolve a dispute with you after trying to do so informally, we each agree to resolve those disputes through binding arbitration rather than in court.

The European resident Consumer must be aware of the fact that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by the Consumer to resolve non-judicially any dispute relating to and / or arising from contracts for the sale of goods and services stipulated on the network. Consequently, the Consumer can use this platform to resolve any dispute arising from the online contract entered into with the Society. The platform is available at the following address: http://ec.europa.eu/consumers/odr/  


Contacts

SOCIALMEDIAHOUSE LTD
20-22 Wenlock Road, London, England, N1 7GU
email: cloudsocialsuite@gmail.com